Family Mosaic is one of the largest housing groups in the UK, providing homes and housing services to around 45,000 people in 20,000 homes across London and Essex.
Glorcroft has a full open book partnering agreement with the organisation, which came into being in August 2004 following the merger of the Family Housing Association and Mosaic Homes.
Every month, an independent repairs survey is carried out. And in the latest report performance of individual contractors was analysed and Glorcroft came top overall.
We performed better than the other two contractors in six out of nine key areas, achieving 90% satisfaction overall and 95% with overall quality of work, with 100% satisfaction on rating last repair.
These reports are significant because surveys are carried out with the involvement of resident customer group Tail End.
In a recent satisfaction survey over the last year, we topped in the following key areas:
Overall satisfaction with last repair: 90 per cent
Completed within timescales: 91 per cent
Appointment kept: 94 per cent
Rating last repair – time taken for work to start: 100 per cent
Speed of completed work: 87 per cent
Rating last repair – overall quality of work: 95 per cent